US SHIPPING AND LOCAL PICK-UP

Orders are processed and shipped within 24-48 hours, excluding weekends, holidays, custom orders and wholesale orders. Orders placed after 3 pm EST will be processed the following business day. All items are issued tracking numbers and shipped USPS Priority Mail, which usually takes 2-3 days to arrive.

Express Mail shipping is also available and generally takes one day to arrive after the order has shipped.

Once your item has shipped, you will receive a confirmation email with your tracking number.

We accept orders shipped to PO boxes and APO/FPO or U.S. territories.  Orders shipped to these addresses must be sent via USPS Priority Mail service.

Nakimuli reserves the right to cancel any order due to issues involving merchandise availability. Shipping time may vary due to availability of merchandise, in which case, the customer will be contacted directly.

FREE SHIPPING: We offer free USPS Priority Mail shipping to domestic customers on orders totaling over $200. Orders sent by Priority Mail shipping usually arrive within 2-3 days.

LOCAL PICK-UP: Customers living in the NYC area can schedule to pick up their package. Please email us if you are interested in scheduling a pick-up.

INTERNATIONAL SHIPPING

The following are the delivery methods available with estimated arrival time:

FIRST CLASS MAIL, NO tracking number - 2-4 weeks

PRIORITY MAIL with tracking number - 6-10 days, varies depending on destination

EXPRESS MAIL with tracking number - 3-5 days

***If you would like to be able to track the progress of your delivery, please select either Priority Airmail or Express Mail services.

TAXES & DUTIES AND LOST PACKAGES: All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. We do not refund for lost packages. If you are concerns about lost packages, we suggest you add insurance to your shipment.

RETURNS AND EXCHANGES

We do not accept returns for refunds; all returns will be granted in the form of store credit or as an exchange. Merchandise may be exchanged within 21 days of the delivery of the order. All exchanges must be unwashed, unworn, unused and in their original condition with tags attached. Requests received after 21 days will only be accepted at our discretion for store credit. We do not provide free return shipping or pay for return shipments. We will only refund shipping charges if we shipped the wrong size or if the item is defective. If you are making an exchange, you will be charged for shipping on your exchange.

NON-RETURNABLE MERCHANDISE: The following items are non-returnable/not eligible for store credit:

•                 All sale items.
•                 Custom orders/one-of-a-kind items.
•                 Bodysuits/swimwear.
•                 All vintage items.

***Vintage clothing is pre-worn. As a result, some pieces may show signs of wear. We carefully inspect each item and note any signs of wear in our descriptions.***