EXCHANGES + RETURNS

NEW EXCHANGE + RETURN POLICY AS OF SEPTEMBER 25TH, 2020

 

We gladly accept exchanges and returns. Both exchanges and returns must be requested within 14 days of delivery. 

 

Returns are issued as store credit in the form of an e-gift card ONLY. Store credit can be used immediately and never expires.

Your package must be postmarked within 14 days of the request. Any returns postmarked after that are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.

In order for us to process your return, please make sure that the garment is in the original condition you received it:

      • Tags still attached
      • Unwashed and unworn
      • Swimwear & bodysuits must have the hygiene liners intact
      • Final sale items and custom orders cannot be exchanged or returned. Please make sure you read thoroughly before purchasing

NOTE: Exchanges and returns which don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item.
 

Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your exchange. 

Please allow 2-3 business days for your return to be processed at our warehouse and then 1-5 business days for your bank to post the refund to your account. Your refund will be credited to the same card/account used to make the original purchase. You will receive an email once we have processed your refund so you know it’s on the way!

Unfortunately, we do not provide free return shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please make sure you receive a tracking number once you ship your item so we can track its progress. 

 

DEFECTIVE ITEMS
Defective items are accepted for exchanges or to be fixed. However, we do not accept items that have been damaged as a result of you trying it on, i.e. if you rip the garment. All defective claims must email us at customercare@nakimuli.com with a pic of the defect. For international customers, we will refund shipping charges if we shipped the wrong size/item or if the item is defective.

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