FREE STANDARD SHIPPING ON ALL U.S. ORDERS

EXCHANGES + RETURNS

If for any reason you aren’t happy with your order, you can exchange or return the items:

 

RETURNS: within 7 days of delivery
EXCHANGES: within 14 days of delivery

 

Returns postmarked an additional 7 days outside of the 14 day policy are ineligible for a refund but will automatically be processed for a store credit (via a gift card). Any returns postmarked more than 21 days from the delivery date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.

 

In order for us to process your return, please make sure that the garment is in the original condition you received it:

      • Tags still attached
      • Unwashed and unworn
      • Swimwear & bodysuits must have the hygiene liners intact
      • Final sale items and custom orders cannot be exchanged or returned. Please make sure you read thoroughly before purchasing

Please note that returns which don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item.

 

 

 

 

Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your exchange. 

Please allow 2-3 business days for your return to be processed at our factory and then 1-5 business days for your bank to post the refund to your account. Your refund will be credited to the same card/account used to make the original purchase. You will receive an email once we have processed your refund so you know it’s on the way!

Unfortunately, we do not provide free return shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

DEFECTIVE ITEMS
Defective items are accepted for exchanges or to be fixed. However, we do not accept items that have been damaged as a result of you trying it on, i.e. if you rip the garment. All defective claims must email us at customercare@nakimuli.com with a pic of the defect. For international customers, we will refund shipping charges if we shipped the wrong size/item or if the item is defective.

Please allow 2-3 business days for your return to be processed at our factory and then 1-5 business days for your bank to post the refund to your account. Your refund will be credited to the same card/account used to make the original purchase. You will receive an email once we have processed your refund so you know it’s on the way!

JOIN THE SQUAD!

Sign up and receive updates on everything Nakimuli.