RETURNS POLICY
Return & Exchange Policy
Because each Nakimuli Swim piece is handcrafted in limited quantities, we offer a flexible but protective return and exchange policy to ensure fit perfection while maintaining the integrity of our small-batch production.
⭐ Returns
We accept returns for store credit only on full-priced items within 14 days of delivery. Requests received after 14 days will only be accepted at our discretion.
To be eligible, items must be:
✔️ Unworn
✔️ Unwashed
✔️ Unstained
✔️ With hygienic liner intact
✔️ With all tags attached
✔️ Free of deodorant, makeup, fragrance, or lotion marks
✔️ In original packaging
Items that have been washed, worn or damaged are not eligible and will be sent back to you.
No refunds will be issued — store credit only.
This allows us to maintain small-batch integrity and reduce waste.
⭐ Exchanges
We happily offer exchanges for a different size within 14 days of delivery, as long as your desired size is still in stock.
If the size you want is sold out (which is common with our limited editions), we will issue store credit so you can purchase a different style or size.
⭐ Final Sale Items
The following items are final sale:
• Made-to-order pieces
• Limited-edition printed pieces (once sold out)
• Sale or discounted items
• Items purchased with promo codes over 20%
⭐ Damages
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can make it right immediately. Defective items are accepted for exchanges only. However, we do not accept items that have been damaged as a result of you trying it on, i.e. if you rip the garment. All defective claims must email us at customercare@nakimuli.com with a pic of the defect. For international customers, we will refund shipping charges if we shipped the wrong size/item or if the item is defective.
⭐ Return Shipping
Customers are responsible for return shipping costs.
We provide a discounted return label upon request.
⭐ Fit Guarantee
If you’re unsure of your size, email us at customercare@nakimuli.com before ordering.
We will personally guide you to the perfect fit based on your measurements.
⭐ Why No Refunds?
Nakimuli Swim is made in small batches, by hand.
We create limited quantities per size to avoid waste and maintain premium craftsmanship.
Store credit ensures we can maintain our sustainability and small-batch model while still giving you flexibility.
How do I return my order?
- Email us at customercare@nakimuli.com to receive a return form; use subject line: Exchange Request or Store Credit Request
- Fill out the return form and ship it and the item(s) to the address provided.
- Make sure to receive a tracking number for your order so we can keep track of it in transit.
- Unfortunately, we do not cover the cost of shipping (unless there is an error on our behalf).
How long will it take to process my exchange or receive my store?
Once we receive your item, we will email you. Please allow 1-5 business days for it to be processed. We will notify you once your exchange item is ready to be shipped or when we issue the store credit.
