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EXCHANGES + RETURNS

*PLEASE READ CAREFULLY AS OUR POLICIES HAVE CHANGED. THIS AFFECTS ORDERS MADE JUNE 13TH, 2016 AND BEYOND.*

EXCHANGES

You may request an exchange within 14 days of the delivery of your order. (Requests received after 14 days will only be accepted at our discretion.) All exchanges must be unwashed, unworn, unused and in their original condition with tags attached. Items that have been washed, worn, damaged, or are received after 14 days are not eligible for an exchange and will be sent back to you.

All exchange requests must be emailed to us via customercare@nakimuli.com prior to shipping it back to us. Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your exchange. 

For international orders, we do not provide free return shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

DEFECTIVE ITEMS

Defective items are accepted for exchanges or to be fixed. However, we do not accept items that have been damaged as a result of you trying it on, i.e. if you rip the garment. All defective claims must email us at customercare@nakimuli.com with a pic of the defect. For international customers, we will refund shipping charges if we shipped the wrong size/item or if the item is defective.

SWIMWEAR

All swimwear purchases are now eligible for exchange only. Swimwear & bodysuits must have the hygiene liners intact.

FINAL SALE/CUSTOM ORDERS

Final sale items and custom orders cannot be exchanged or returned. Please make sure you read thoroughly before purchasing.

RETURNS

We now accept returns!

You may request a return within 7 days of the delivery of your order. 

Please note that all swimwear is eligible for exchange only and final sale items are not eligible for a refund. All returns must be unwashed, unworn, unused and in their original condition with tags attached. Items that have been washed, worn, damaged, or are received after 7 days are not eligible for a full refund and will be sent back to you. 

All return requests must be emailed to us via customercare@nakimuli.com prior to shipping it back to us. Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund.

Please allow 2-3 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. You will receive an email once we have processed your refund so you know it’s on the way!

We now provide free return shipping on domestic orders. 

For international orders, we do not provide free return shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

STORE CREDIT

We will no longer issue store credit. However, if you do have a store credit gift card prior to June 13th 2016, you can still use it.

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