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EXCHANGES + RETURNS

NEW EXCHANGE + RETURN POLICY AS OF SEPTEMBER 25TH, 2020

 

WHAT'S YOUR EXCHANGE/RETURN POLICY?

  • All returns are refunded via store credit in the form of a Nakimuli e-gift card.
  • Requests must be made within 14 days of delivery.
  • Requests received after 14 days will only be accepted at our discretion.
  • Items must be postmarked within 7 days after the request is accepted.
  • All items must be unwashed, unworn, unused and in their original condition with tags attached. Swimsuits must be returned with the hygienic liner in place. Items that have been washed, worn or damaged are not eligible and will be sent back to you.

 

HOW DO I RETURN MY ITEM?

  • Email us at customercare@nakimuli.com to receive a return form; use subject line: Exchange Request or Store Credit Request
  • Fill out the return form and ship it and the item(s) to the address provided.
  • Make sure to receive a tracking number for your order so we can keep track of it in transit.
  • Unfortunately, we do not cover the cost of shipping (unless there is an error on our behalf).

 

HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE OR RECEIVE MY STORE CREDIT?

Once we receive your item, we will email you. Please allow 1-5 business days for it to be processed. We will notify you once your exchange item is ready to be shipped or when we issue the store credit.


WHAT'S FINAL SALE?

Final sale items cannot be returned or exchanged. Items on sale but not marked “FINAL SALE” are ok to return.

  

DEFECTIVE ITEMS
Defective items are accepted for exchanges or to be fixed. However, we do not accept items that have been damaged as a result of you trying it on, i.e. if you rip the garment. All defective claims must email us at customercare@nakimuli.com with a pic of the defect. For international customers, we will refund shipping charges if we shipped the wrong size/item or if the item is defective.

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