CALL US: 718.857.2200 M-F 10AM-6PM

SHIPPING

DOMESTIC SHIPPING

FREE PRIORITY SHIPPING ON ALL U.S. ORDERS $150+ 
 
All packages with traceable tracking numbers can be checked at www.usps.com.
 
**NOTE: You will receive your order anywhere from 2-5 BUSINESS days from the date that it is shipped out, NOT necessarily from the date that it is placed. This is just an estimate (most orders take 2-3 business days to arrive) and does not include weekends or holidays.
 
SHIPPING RATES + DELIVERY 
 SERVICE COST TRACKING NUMBER DELIVERY TIME (AFTER IT SHIPS)
USPS Priority Mail $10 includes tracking number 2-5 business days
USPS Express Mail $22 includes tracking number 1-2 business days
 
Orders are processed and shipped within 1-7 days, excluding weekends, holidays, and custom orders. 
Once your item has shipped, you will receive a confirmation email with your tracking number. All items are shipped USPS, which usually takes 2-5 days to arrive, depending on your location and how quickly the post office processes your order. 
 
Express Mail orders are processed and shipped within 1-3 business days AFTER the order is placed and generally takes 1-2 days to arrive after the order has shipped, depending on your location. Most shipments take 1 business day.
 
HAWAII, ALASKA, PO BOXES, APO/FPO + US TERRITORIES
We accept orders shipped to Hawaii, Alaska, PO Boxes, APO/FPO, and US Territories.

Please make sure your shipping address is correct. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. You would have to contact the US Post Office to file a claim. Any additional shipping costs are nonrefundable.

Please note, we do not ship on the weekend or holidays.

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INTERNATIONAL SHIPPING

INTERNATIONAL SHIPPING RATES + DELIVERY

All packages with traceable tracking numbers can be checked at www.usps.com.

 

CANADA

SERVICE  COST TRACKING NUMBER DELIVERY TIME (AFTER IT SHIPS)
USPS Priority Mail $25 Includes a tracking number  Approx. 6-10 business days**
USPS Express Mail $40
Includes a tracking number
Approx. 3-5 business days**

 

 

ALL COUNTRIES (EXCLUDING CANADA)

SERVICE  COST TRACKING NUMBER DELIVERY TIME (AFTER IT SHIPS)
USPS Priority Mail $30 Does NOT include a traceable tracking number* Approx. 6-10 business days**
USPS Express Mail $45 Includes a tracking number Approx. 3-5 business days**

 

NOTE:

*All orders are issued a tracking number. However, you may not be able to track it once it leaves the US. In some countries, like Australia, the tracking number is traceable. 

**These are estimated delivery times only, as packages can get held up in customs. Therefore we can not guarantee delivery dates.

 TAXES AND DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer. We do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. These fees are paid to the local carrier and are not collected by Nakimuli. Please check with your country’s custom office to determine what these additional costs are prior to purchase.

Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. 

LOST PACKAGES

We do not offer refunds for lost packages. If you are concerned about lost packages, we suggest selecting Express Mail upon checkout; it is the safest and fastest way we ship internationally because it comes with insurance and a tracking number.

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